I have built my entire career around service management and there are core strengths, skills, and competencies that Brett possesses that, in my professional opinion, are not taught but rather organic. I could not be happier with the experience of working with the Neighbor Project. [My counselor] has been compassionate and sensitive throughout and his communications have been no less than outstanding. He clearly explained what was happening every step of the way, he was terrific at reminding me of certain milestones in the process, such as the Foreclosure Education that was needed, and during the entire process I never felt “in the dark” or unclear on where I was in the journey. Tony P.